Technical Specifications

Rackspace .mdEmail® utilizes Rackspace® Security to support all three areas of data security, ensuring maximum protection for customer data.

Physical Security

  • Data center access limited to Rackspace® data center technicians
  • Biometric scanning for controlled data center access
  • Security camera monitoring at all data center locations
  • 24x7 onsite staff provides additional protection against unauthorized entry
  • Unmarked facilities to help maintain low profile
  • Physical security audited by an independent firm

System Security

  • System installation using hardened, patched OS
  • System patching configured by Rackspace to provide ongoing protection from exploits
  • Dedicated firewall and VPN services to help block unauthorized system access
  • Data protection with Rackspace managed backup solutions
  • Optional, dedicated intrusion detection devices to provide an additional layer of protection against unauthorized system access
  • Distributed Denial of Service (DDoS) mitigation services based on our proprietary Rackspace PrevenTierTM system
  • Risk assessment and security consultation by Rackspace professional services teams

Operational Security - the Rackspace Infrastructure

  • ISO17799-based policies and procedures, regularly reviewed as part of our SAS70 Type II audit process
  • All employees trained on documented information security and privacy procedures
  • Access to confidential information restricted to authorized personnel only, according to documented processes
  • Systems access logged and tracked for auditing purposes
  • Secure document-destruction policies for all sensitive information
  • Fully documented change-management procedures
  • Independently audited disaster recovery and business continuity plans in place for Rackspace headquarters and support services

Operational Security - Customer's Application Environment

  • Best practices used in the random generation of initial passwords
  • All passwords encrypted during transmission and while in storage at Rackspace
  • Secure media handling and destruction procedures for all customer data
  • Support-ticket history available for review at My.Rackspace.com
  • Help available from Rackspace in configuring system logging to create a system audit trail
  • Rackspace Security Services can provide guidance in developing security processes for compliance programs